Privacy policy

Privacy Policy for Imperial Lubes and Supply

Last Updated: 09/24/2024

At Imperial Lubes and Supply (referred to as "we," "our," or "us"), we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website (www.ImperialLubes.com), services, and text message campaigns, in compliance with applicable laws, including The Campaign Registry (TCR) registration requirements.

1. Information We Collect

We may collect the following categories of personal information from our website visitors and customers:

  • Contact Information: Name, email address, mailing address, and phone numbers.
  • Transaction Data: Details about products or services purchased, including payment information.
  • Marketing Preferences: Your preferences regarding receiving marketing messages, including consent for text messaging.
  • Technical Information: IP address, browser type, operating system, and referring URLs.

When participating in marketing campaigns or promotions through text messaging, we may also collect:

  • Text Messaging Data: Consent to receive SMS messages, message interaction data, phone numbers for campaign registration.

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our products and services.
  • Process transactions and fulfill orders.
  • Communicate with you, including sending order confirmations, updates, and promotional messages (with your consent).
  • Send SMS messages if you have opted into our text messaging services, in compliance with TCR guidelines.
  • Analyze website usage to improve our site performance.

We do not sell, rent, or trade any personal information collected through our website or text messaging services.

3. Text Messaging and TCR Compliance

Imperial Lubes and Supply complies with The Campaign Registry (TCR) registration standards for business messaging, ensuring that all messages sent are legitimate and transparent. SMS opt-in or phone numbers for the purpose of SMS are not being shared.

  • Opt-In Consent: We only send text messages to users who have explicitly opted in to receive them. This opt-in process will require your clear, affirmative consent.

  • Opt-Out: You can opt out of receiving text messages from us at any time by replying “STOP” to any message we send. Once you opt-out, we will not send you further SMS messages unless you opt-in again.

  • Message Frequency: We will clearly disclose the frequency of text messages you may receive when you sign up.

  • Carrier Information: Standard message and data rates may apply. By subscribing, you agree to receive text messages at the mobile number provided, and you acknowledge that wireless carriers are not liable for delayed or undelivered messages.

  • Data Retention: We will retain consent records and messaging logs as required by TCR for regulatory purposes.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers that assist us in operating our website, processing transactions, or conducting marketing activities. These parties are contractually obligated to protect your information and use it solely for the purposes of providing services to us.

We may also disclose your information:

  • To comply with legal obligations, law enforcement, or governmental requests.
  • In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, for analytics, and for marketing purposes. You can control the use of cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for marketing communications, including text messages.
  • Request details on how your information is shared and used.

To exercise any of these rights, please contact us at [contact email].

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently gathered data from a child under 13, we will take steps to delete such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, with a revised "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

 

SMS Terms and Conditions

SMS Consent Communication:
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes outside Imperial Lubes & Supply.

Types of SMS Communications:
If you have consented to receive text messages from Imperial Lubes & Supply, you may receive messages related to the following:

  • Order confirmations and shipping updates
  • Product promotions, offers, or discounts
  • Billing or account inquiries
  • Notifications about essential products or updates

Example:
"Thank you for your order with Imperial Lubes & Supply. Your shipment is on its way! For assistance, reply HELP or visit our website. Reply STOP to opt-out."

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [10] SMS messages per week for updates, promotions, or account inquiries.

Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your orders or special offers."

Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on your carrier’s pricing plan. Fees may vary if the message is sent domestically or internationally.

Opt-In Method:
You may opt-in to receive SMS messages from Imperial Lubes & Supply in the following ways:

  • Verbally, during a conversation with our team
  • By submitting an online form on our website
  • By filling out a paper form at one of our locations

Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

    • Message and data rates may apply.
    • You can opt-out at any time by texting "STOP."
    • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
    • Message frequency may vary.

Imperial Lubes and Supply
Email: info@imperiallubes.com
Phone: 847-262-5959